The questions buyers actually ask us

Custom-printed tins have a minimum order quantity of 3,000 pieces. Ready-to-ship stock tins start from 200 pieces and normally ship in 3–7 days.

If you are testing a new market, stock tins provide a lower-commitment option before moving to a fully customised production run.

Standard production takes 25 to 30 days after artwork and sample approval. New tooling and physical sampling are scheduled separately according to the project.

Rush production may be available in 15 to 20 days, subject to confirmation. Ready-to-ship stock normally ships in 3 to 7 days. For Q4 Christmas and pre-Ramadan demand, place orders about 45 days earlier than usual.

The 3D digital proof is free. Physical samples are charged, and the sample fee is credited in full against the confirmed bulk order.

Tooling charges are quoted separately. Any production credit or tooling arrangement will be stated clearly in your quotation.

L/C, D/A, D/P, T/T, Western Union, MoneyGram and open account. Terms depend on order value and how long we have worked together — tell us what your finance team needs and we will work with it.

Yes. Our design team will work from your brand guidelines and return up to three initial layout concepts, normally within 48 hours of the brief.

They handle Pantone layout, required regulatory information, recycling symbols and authorised certification marks according to your approved artwork.

Yes. Tooling is cut on our own CNC machining centre and takes 3 to 5 days, designed in SolidWorks and AutoCAD.

We work from φ30×10mm up to 600×400×300mm. Where a precise fill volume matters — candles and cosmetics especially — we hold capacity to within 1%.

We match to Pantone under a D65 standard light box. Digital proofs are held to ΔE 2.0 or better, and mass production to ΔE 3.0 or better.

For brand customers with zero colour tolerance we archive an approved colour swatch and check every run against it.

Yes — EVA, foam, flocked, moulded paper and plastic inserts, plus built-in sifters for matcha canisters. Three dedicated lining partners keep these on schedule.

We also assemble complete gift sets: tin plus printed outer carton, ribbon or cork stopper.

Yes. Interior coatings are food grade and 100% BPA-free, applied on our own coating line. We hold FDA 21 CFR reports for the US market and LFGB reports issued by SGS for Germany and the wider EU.

Food-contact batches go to SGS for overall migration, heavy metals (lead, cadmium, chromium, mercury), BPA content and coating adhesion. Reports can travel with the shipment.

0.17 to 0.35mm grade-one plate from Baosteel and Shougang, with mill certificates available for every batch. Imported plate is available where a project calls for it.

Incoming plate is 100% inspected for thickness to ±0.01mm, hardness in the T2 to T4 range, and surface condition. Any oil, rust or oxidation and the whole batch goes back.

Every unit is checked at outgoing inspection for lid tension, seal integrity, print colour, surface scratches, dents, edge burrs and, where fitted, child-resistant closure function.

Quality control runs in three stages — incoming material, in-process and outgoing — with records kept for traceability. Dents, scratches and colour deviation are held under 0.3%.

We run a 1-metre free-fall drop test onto concrete on all six faces; the criterion is no structural deformation and no print loss. Stacking tests are added for heavily loaded containers.

Packing is one PE bag per tin, double corrugated dividers, and a five-ply AA outer carton. Arrival damage claims run below 1%.

Our ISO 9001 certification is valid to December 2027 and covers design through dispatch. The plant has undergone an on-site audit by TÜV Rheinland. We also hold FDA 21 CFR and LFGB food-contact reports, SGS test reports, and RoHS and REACH SVHC declarations.

Out of Shekou or Yantian: US West Coast 12 to 15 days, US East Coast 30 to 35, the UK 25 to 30, Saudi Arabia and the UAE 15 to 20, Australia 18 to 22.

DDP door-to-door is available to the US, UK, Australia and the main Middle East destinations, including inland delivery.

A 40HQ holds roughly 80,000 to 120,000 candle or matcha tins depending on the size. We provide CAD loading diagrams with the quotation so you can calculate landed cost properly.

Yes. We support split FBA deliveries in two or three batches and apply FNSKU labelling at the plant, so your cartons are warehouse-ready on arrival.

Yes, and there is no storage charge. Finished tins can stay in our warehouse while you consolidate several orders into one container, wait for a better freight rate, or release stock to your market in stages.

Let us know the intended holding period when you place the order and we confirm it in writing with the order acknowledgement.

Send photographs and a damage report within three days. We confirm within 24 hours and either refund the full value of the affected goods or remake them.

Batch quality issues are resolved by replacement or return by agreement. Our historical return rate is under 0.5%.

We quote on an FOB basis, with duties billed according to actual costs incurred. For US buyers affected by Section 232 steel and aluminium tariffs, cost allocation can be discussed during quotation.